Frequently asked Questions

Originality 

The CHANG SNEAKERS team can guarantee 100% authenticity, which we can ensure with the purchasing networks established over many years of work and of course by gaining our experience, every shoe can be documented and traced back to the first official distributor for sale. All shoes are inspected 3 times, after purchase, during inventory control and before packing the order, we thoroughly inspect the ordered sneaker, so we are 100% sure of the authenticity of our shoe arsenal.

 

Where do the shoes sold by CHANG SNEAKERS come from?

Our network of contacts extends to all parts of the world, where our partners deal exclusively with original sneakers.

 

Order 

After your order, we will send you a confirmation email and we will soon begin purchasing or packaging the shoes.

 

Are all products in stock?

We try to serve our dear customers with a wide selection, therefore we try to keep all products in stock and always ensure availability of them, despite this, unfortunately, stock shortages may occur with us, as with any other business, in which case we reserve the right to cancel your order even after several working days. Of course, we will refund 100% of the value of the order.

How long does it take to deliver?

Unfortunately, we cannot guarantee an exact time, but if the shoes are in the procurement phase, you should definitely expect a longer time.

The average delivery time is 2-14 working days, of course we will inform you about everything regarding the delivery by email. 

The delivery of our products is provided by GLS Courier Service.

Things to know

You can cancel products ordered on the webshop within 14 calendar days of receipt without giving any reason, this is your right of withdrawal guaranteed by applicable laws.

 

You can send your cancellation request to changsneakers@gmail.com by emailing your order number. You can return the product only at your own risk and expense.

 

We can only take back the product if it is returned in the same condition as we sent it to you.

Do you have any further questions? 

You can write to us at changsneakers@gmail.com or send us a private message on our Instagram page @changsneakers, we will be happy to help you with anything.