Frequently asked Questions

Originality 

The CHANG SNEAKERS team can guarantee 100% authenticity, which we can ensure with the procurement networks established over many years of work and, of course, by gaining experience, every shoe can be documented back to the first sale by the official distributor. All shoes are inspected 3 times, after purchase, during inventory control, and before packing the order, we thoroughly inspect the ordered sneaker, so we are 100% sure of the originality of our shoe arsenal.

Where do the shoes sold by CHANG SNEAKERS come from?

Our contact system covers all parts of the world, where our partners only deal with original sneakers.

Order 

After your order, we will send you a confirmation email and soon we will start purchasing or packing the shoes.

Are all products in stock?

We try to offer a wide selection to our dear customers, that is why we try to keep all products in stock and always ensure that they are available, despite this, unfortunately, like any other business, we may be out of stock, in which case we reserve the right to cancel your order even after several working days. Of course, we will refund 100% of the value of the order.

How long does the delivery take?

Unfortunately, we cannot guarantee an exact time, if the shoes are in the purchase phase, you must expect a longer time.

On average, the delivery time is 2-14 working days, of course we will inform you about everything about the delivery by email. 

The delivery of our products is provided by GLS Courier Service.

Things to know

You can cancel the products ordered on the webshop within 14 calendar days of receipt without reason, this is your right of cancellation guaranteed by the applicable laws.

 

You can cancel your order at the email address changsneakers@gmail.com by entering your order number. You can only return the product at your own risk and expense.

 

We can only take the product back if it is returned in the same way as we sent it to you.

Do you have any further questions? 

You can write to us at the e-mail address changsneakers@gmail.com or send us a private message on our Instagram page @changsneakers, we are happy to help you with anything.